Refund and Return Policy

At Aura Noire Luxe Beauty, we are committed to ensuring your satisfaction with our luxury cosmetics. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the following guidelines carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the original purchase date.
  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase, such as the order number or receipt, must be provided.

Please note that certain items are not eligible for return, including:

  • Items marked as final sale.
  • Gift cards.
  • Products that have been opened or used, due to hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization. Please provide your order number and the reason for the return.
  2. Once your return is authorized, you will receive instructions on how to package and ship the item back to us.
  3. Ship the item to the address provided in the return authorization email. You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.

3. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

6. Non-Returnable Items

As mentioned earlier, certain items are non-returnable. These include:

  • Items marked as final sale.
  • Gift cards.
  • Products that have been opened or used, due to hygiene reasons.

7. Return Shipping Costs

You are responsible for the return shipping costs unless the return is due to a damaged or defective item, or an error on our part. In such cases, we will provide a prepaid shipping label.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Your Contact Information]

We appreciate your business and are here to assist you with any issues or concerns you may have.